What are the main features of the EagleView DVR?
In addition of being a digital video recorder, it has the capability of monitoring sites remotely.  For example, an owner is able to view his shop while he is at home through the Internet connection.    And if he has a PTZ (pan, tilt and zoom) camera, he is able to control the cameras remotely as well. EagleView DVR also has a motion detection recording setting that starts recording only when the motion detector is triggered. 

How many CCTV cameras can the EagleView DVR handle at one time?
Currently, the EagleView DVR system has 2 models. The EV405 is able to connect and record up to 4 cameras whereas the EV805 connects up to 8 cameras. 

Do I need to connect a computer to the EagleView to transmit the images through the Internet?
No. The Ethernet cable is connected directly to the EagleView to transmit the images. 

Do I need any special software to view images from the DVR on the Internet?
All you need is Internet Explorer 6.0  Once you type the static IP address that is connected to the EagleView DVR, the plug-in software will let you view the images, control the PTZ cameras and even let you view the saved video clips that are in the EagleView DVR.

Does operating the EagleView DVR require extensive computer knowledge?
No.  EagleView DVR was designed to be easy to use with no computer background in mind. Much less problems than regular computer DVR systems.

How large is the Hard disk for the DVR?
80 Gigabytes (built-in) with additional space for more drives.

My EagleView is connected to a Router, which port number should I use to configure the EagleView and how do I access the EagleView through the Internet?
The web port number to assign to the EagleView is 7777 or 80 and Data port is 1104.  Factory recommended web port number is 7777 because commonly ISP providers block out the port 80.  So in order to access the EagleView that is connected to the Internet through a router, you would enter the IP address followed by a semicolon followed by the port number.  For example:  http://194.28.28.28:7777

Is it possible to upgrade the size of the Hard Drive?
Yes. 

How long can the EagleView record without overwriting the Hard drive?
It depends how you have set the EagleView, such as the number of frames per second, how many cameras are being used, image quality, and whether the camera is color or black/white.  For example, 4 cameras at medium quality, at 3 fps each will record about 21 days without overwriting the hard drive.

Can the EagleView interact directly with a computer through the SCSI connection port at the back to backup the recordings?
You can download video clips to your computer when you are doing remote viewing through the Internet.  However, you should not connect your personal or business computer to the EagleView for backup purposes since the EagleView will try to format the computer before starting the downloading process. Instead, you should use SCSI backup devices such as SCSI external hard drive or SCSI DAT24 tape drive. You may even use SCSI CDRW. The manual explains how the back up process should be performed. You can also copy recordings to VHS tape through the TV out port on back of unit. Transferring digital recordings to VHS gives a much higher quality VHS recording than regular VCR.

The buttons on EagleView and remote control has completely frozen, but the device continues recording and working.  What do I do?
Follow the procedure to Reset the EagleView in the manual.

I changed the password to my own and forgot the new password I changed it to.  What can I do?
Follow the procedure to Reset the EagleView in the manual.

What is the warranty period?
We have a 1 year manufacturer's limited warranty on our EagleView.